Guides·June 4, 2026
Why Feedback Boards Become Trash Cans (and How to Fix It)
Most feedback boards rot into a graveyard of stale, ignored requests. Here's why it happens and a simple routine to keep yours useful.
Read postNotes from the build.
Practical writing on customer feedback, public roadmaps, and changelogs. We’re sharing what we learn as we build.
- Guides·June 3, 2026·8 min read
How to Build a Product Roadmap Your Customers Trust
A public product roadmap only works if people believe it. Here's how to build one with honest statuses, real feedback, and updates that never overpromise.
- Guides·June 2, 2026·8 min read
Your Changelog Is the Cheapest Retention Channel You Own
A product changelog costs almost nothing to keep, yet it quietly reminds customers you're still building. Here's how it closes the feedback loop and lowers churn.
- Perspectives·May 31, 2026·9 min read
Hiding Your Roadmap Feels Safe. It's Quietly Costing You Customers.
A private roadmap feels like the cautious choice. But while you protect yourself, customers assume the worst. Here's why a public roadmap is the safer bet.
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